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How to get help

If you have a problem that you think we might be able to help with, just send us an email at As a good jumping-off point, we ask that your message include the following information:

  • What is the question you're trying to address?
  • What computational problem are you facing with which you'd like assistance?
  • What have you already tried to use to solve your problem, and why didn't it work?
  • Do you have relevant references/examples that our consultants can use to get better acquainted with the problem?
  • Do we have your permission to post your question as an example project on this site?
  • Are you a Stanford affiliate?